I am exploring the touches features. I have not used these in the past. It also might be relevant that I don’t use the support development features, pledges are not entered. I do import monthly giving information and have years of giving history.
I created a couple of touches and then ran the report “Date of Last Touch/Contact”
The report does not have all my people, I cannot see any pattern to who is and is not in the report.
The report has no information on touches.
The report starts out with two group headers: Non-Supporters and under that No Touches Recorded.
There are no other group headings in the entire report.
Now I happened to have created touches on a person that didn’t show in the report. So I added a couple of touches on a person in the report. Now I get a new header “0 months since the last contact” and the person is in it.
It is a bit unclear that the really issue is here but something is not right. My questions are:
What is categorizing my people as Non-Supporters or other?
Why aren’t the other groups ("supporters" I suppose) also in the report?
Is there another place in the program to see a report or list of all the touches for people, not just the last touch?
Last Touch report issues
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Re: Last Touch report issues
I just checked on this and you are right, something is definitely not right here.
Let me do a bit of digging and see if I can find out where the problem is. My guess is that the filtering / indexing is messed up somewhere.
This is a confirmed bug and the ball is in my court. Thanks for reporting this.
Let me do a bit of digging and see if I can find out where the problem is. My guess is that the filtering / indexing is messed up somewhere.
This is a confirmed bug and the ball is in my court. Thanks for reporting this.
John Muehleisen
Mentoring Emerging Christian Leadership in Africa for Excellence / Integrity / Innovation
Mentoring Emerging Christian Leadership in Africa for Excellence / Integrity / Innovation