At some point in time, the data overflow occurred and some data field (probably in the giving history dbf) has recorded that it happened.
So, then any routine that touches that field (like some reports / analysis routines) is just reporting that the data overflowed (again).
You could send me your pack and go file (to
john@donormanager.com), or try this yourself.
From the "Start Menu" choose /start /programs /donor manager /visual foxpro command prompt.
Then, in the command box that comes up, try these commands (pressing <Enter> at the end of each line):
That will bring up a "browse" window of your gift table (like a spreadsheet). Expand that window to full screen so you can see as many columns as possible.
You will see a series of 13 columns with numbers in them. They are named Jan, Feb, Mar, etc. ... and a Total column. Each row represents the giving for one donor for one year.
Look for a column with a series of "stars" in them (********). That is the column that has, at some point, "overflowed."
Replace that with a "zero." Take note of the year and the donor name.
When you are finished, close the browse box. Then type "quit <enter> in the command box.
Then, go back and research that donor / month / gift information. When you have the information, fire up the donor manager and go enter that contribution manually in that donor's record.
That is generally what I do to fix things like this. If you want to try to fix this this yourself, fine. (of course, it's good to have a backup in case you want to "undo" these manual edits).
If you don't feel comfortable doing it, just send me the pack and go file. I can generally fix these things in just a few minutes.
