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Multiple donors with same donor ID

PostPosted: Wed Mar 02, 2016 3:33 pm
by kisaac
I have an issue that probably should be resolved at the headquarters level, but I haven't had much luck there and so am needing to deal with it in DM. Several donors are giving through "funds", and so the donor id on my report is this "fund". This is fine if I just have one donor per "fund", but now I have two donors that both are on my report as "Pension Protection Act". They are distinguished in a comment field (and have clearly differing amounts), so I can see which is which, but DM sees them the same as they have the same donor number. So far they haven't both given the same month, so I can just delete the donor id before importing gifts and then assign the gift to the right donor. I'm not sure what I'll do when they both come in during the same month.

Re: Multiple donors with same donor ID

PostPosted: Tue Apr 19, 2016 6:39 pm
by jmuehleisen
Boy, that is a tough one for sure.

For matching contributions, the program is assuming that there is one, and only one donor for a particular donor id number.

This situation is not uncommon, though. In our organization we have a similar thing (where a donor gives to an endowment, and then the endowment makes a donation from multiple donors).

Those kinds of things have to be handled manually, unfortunately.