Pack and Go not working

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Pack and Go not working

Postby sgmorgan » Thu Dec 03, 2009 2:56 pm

I recently purchased a new computer with Windows 7. I installed DM on the new computer and then followed the pack and go instructions on the old one. I inserted the flash drive in the new computer and followed the pack and go instructions. A message appears that DM will restart with my new info, but nothing happens. When I manually restart the program, my information is not present.
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Re: Pack and Go not working

Postby jmuehleisen » Thu Dec 03, 2009 3:51 pm

Thanks for this information. I have not yet tried the Pack and Go on Windows 7 ... well, I've not tried anything on Windows 7!

Perhaps there is a compatibility problem ... that's my best guess. But generally, they report an error.

What folder did you install your Donor Manager into ? Did you install it into c:\donor5, or did you possibly install it into c:\Program Files\Donor 5 (or something like that)?

I know that Vista doesn't like data to be under the program folder and tries to put it in a "virtual" folder, and that causes hiccups with various parts of the DM.

If so, then try reinstalling the program into c:\donor5 and see if that makes a difference.

Let me know how that goes.

If that doesn't work, you can always just copy the contents of the "data" folder under your donor manager installation on computer number 1 and put those files into the "data" folder under the donor 5 program folder on computer 2.
John Muehleisen
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