Groups Not Working Properly

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jjswenson
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Joined: Fri Jul 25, 2014 8:04 am
Type the middle number, please (202): 202

Groups Not Working Properly

Post by jjswenson »

I recently switched to a new computer, installed the latest DM, and brought in all my data from my old computer. All the information is there and correct in my partner records, but now my groups aren't working properly. For example, I should have 30 addresses that come up for my mailing labels for my "snail mail" group. Only 14 come up.

When I go to the partner records of those that should be included and aren't, they are listed as already being in the snail mail group. As an experiment, I took two of them off the group and put them back on. Then they were included in the group and I came out with 16 labels. When I restarted my computer, the number was back down to 14... I've tested this with other groups and have the same results - only half of those in my groups actually show up in my reports.

Puzzled, any solutions?
jmuehleisen
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Type the middle number, please (202): 202
Location: Kampala, Uganda
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Re: Groups Not Working Properly

Post by jmuehleisen »

Sorry you are running into problems here, but I'll be glad to help you sort it out.

Let me send you a private email as I'll probably need to take a look at your DM data files to figure out what is going wrong here.

Then, when we figure out the answer, we'll post it here for the benefit of others.
John Muehleisen
Mentoring Emerging Christian Leadership in Africa for Excellence / Integrity / Innovation
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