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5 Year Giving Trends Chart not updating
Posted: Sat Dec 20, 2014 7:16 pm
by agrosh
When I installed DM version 6, I was very pleased with the new charts available. The five year giving trends chart displayed information for all the past months. However, since that time, that particular chart is not updating for the monthly giving since August, 2014. My chart shows zero giving for Aug and Sept, and nothing at all for the months since then. How can I get this chart to display current information?
Andy
Re: 5 Year Giving Trends Chart not updating
Posted: Thu Feb 05, 2015 9:24 am
by jmuehleisen
Sorry to be slow in responding. Your post slipped by me.
Do a live update to make sure you have the latest version (currently 6.09).
Check your monthly giving history (Partner Development -> Monthly Giving Totals) to make sure the numbers are in there.
If all looks well, then contact me by email:
john@donormanager.com
There may be some bug in there I've not yet discovered and I may need to get a pack and go file from you so I can look at what's happening in your data files.
Again, sorry for the slow reply. I simply didn't see your post.