Donor Manager Software

I was recently trying to figure out why I was not getting funds on particular months from a particular donor. By going to the report "Review Contributions for Month", I discovered that the funds came in and were assigned to Partner Name "Unknown Donor". So that answered the question, but when I try ...

Is it possible to remove the common words filter on searches? In my opinion that would make this forum much more useful. For example, I just got an error on Line 'Select Group', I tried to search on 'select', 'group', and 'select group', and every time I get no results and am told that the words I a...

The way the forum limits search terms for 'commonly used words' seems to really limit the ability to find relevant posts. For instance, I was interested in the differences in the WBT gift import options, but I am not allowed to search for 'WBT' or 'Import'... is there a way to allow words like these...

Hi, John. I am trying to manually enter donation information for a donor and am getting the following message: There is an error. I cannot tell which month this gift should post to. Nothing has been posted. I am using DM 6.31.06 on Windows 10 and have filled in gift month, year, and date. I also tri...

We are sending out our newsletter by EMail using Send Bulk Email, Clipboard. While current partner emails are showing up in the created batches, we are also getting many old emails for the same partners that are no longer listed on the partner information screen, even after we refresh email addresse...

Hi! I am using DM 6.25.08 on Windows 10 Pro 10.0.16299 When I go to Gifts, Manually Enter Donation Information, all the fields are disabled except Gift Amount (Section 4). If I choose a partner first, then go there, I do see the filled in partner info, but I cannot make any changes or entries to any...

I just found a forum post mentioning the 6.08.01 update and installed it. There doesn't seem to be any information on how to find out when there is an update to the program (like you used to be able to do with the live update link in version 5). I know you can download the update from the web site, ...

Hi. I would like to export basic partner data (name, address) with Special days included. When I export using the field list 'All Partner Fields', the special days don't seem to be included. When I try to export using the Field List 'All Fields, All Tables', I get the error 'OLE Status Code x8003000...

Thanks! I just sent the data file to you.

Hi! My wife started adding photo files to some of our supporters in Donor Manager (which we have never done before). We usually update files on her computer and restore the data to my computer so I have a read only copy, but when I tried to do that today the picture files werent restored to my machi...

5.55 seems to have fixed the problem for me. Thanks, John!

Hey, John, I just sent you an example. Thanks for your help. If you dont get it or need anything else, let me know! -Kevin

Hello. I just upgraded from 5.41 to 5.54 and when I try to do a wbt import from an htm file the progress bar stops at 95%, and the cpu and memory just keep going up until all resources are exhausted. I have tried multiple Wycliffe files (last 2 months), and have rebooted the machine, and the same re...